Douglas and Sturgess - Privacy Policy

This privacy statement covers the sites DOUGLASANDSTURGESS.COM and ARTSTUF.COM. The statement’s components include the following:

1. What personally identifiable information Douglas and Sturgess, Inc.. collects.

2. What personally identifiable information third parties collect through the Web site.

3. What organization collects the information.

4. How Douglas and Sturgess, Inc.. uses the information.

5. With whom Douglas and Sturgess, Inc.. may share user information.

6. What choices are available to users regarding collection, use and distribution of the information.

7. What types of security procedures are in place to protect the loss, misuse or alteration of information under Douglas and Sturgess, Inc.. control.

8. How users can correct any inaccuracies in the information.

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Information Collection and Use

Information Collection

Douglas and Sturgess, Inc.. is the sole owner of the information collected on www.douglasandsturgess.com and www.artstuf.com. Douglas and Sturgess, Inc.. collects information from our users at several different points on our Web site.

Registration

In order to use this Web site, a user may complete a registration form. During registration a user gives contact information (such as name and email address). We use this information to contact the user about services on our site for which the user has expressed interest. It is optional for the user to provide unique identifiers (such as, username and password), but encouraged so we can provide a more personalized experience on our site.

Order

We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.

Information Use

Cookies

A cookie is a piece of data stored on the user’s computer tied to information about the user. We use session ID cookies. For the session ID cookie, once users close the browser, the cookie simply terminates.

Log Files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Communications from the Site

Special Offers and Updates

We may send new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications in every email sent.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications in every email sent.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone.

Links

This Web site may contain links to other sites. Please be aware that we, Douglas and Sturgess, Inc.., are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security

This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.

Correcting/Updating/Deleting/Deactivating Personal Information

If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done at the account information page or by emailing our Customer Support Department.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

Phone: 510-235-8411

Fax: 510-235-4211

Email

Postal Address: Douglas and Sturgess, Inc.., 1023 Factory St., Richmond, CA 94801

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This Site Copyright 2013 Douglas and Sturgess, Inc.- All Rights Reserved.
Some logos and graphics used are trademarks of their respective owners. Prices subject to change without notice. Not responsible for typographical or photographical errors. Some products may not be available in all areas. All prices are in US dollars. We reserve the right to modify product pricing and/or specifications without prior notice. We do not sell or rent our customer information - Privacy Notice.

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